This Privacy Notice sets out how Super Destinations Ltd T/A Travel Business First, registered at 344-348 High Road, Ilford, Essex. IG1 1QP, and incorporated in the United Kingdom, protects the privacy of your personal information.
We value the importance of your personal data and are committed to respecting your privacy and protecting your personal information as well as being transparent about how we collect, use, and share information about you. This policy is intended to help you understand:
It’s important to note that we only collect information that is provided to us by you in the course of your enquiry for booking a travel arrangement with us. The information that is collected may include the following:
The information we collect is usually from the first interaction you have with us and when you submit an enquiry either by phone, email or through our website. It may also be when you subscribe for our marketing newsletters and details of special offers.
Your information may also be collected from third parties when you travel as a group or when your travel booking has been made on your behalf e.g. by a family member or your company.
The information we collect from you enables us to perform our duties to you as a travel agent. The information is required to enable us to make the best travel arrangements for you based on your specified requirements and personal preferences. We require your personal information to hold and make a booking. Your contact details are required to advise you of the bookings made and in the case of any changes to those bookings.
Finally, to confirm your booking, we take payment information to process and complete your order. This includes to a debit or credit card number, expiry date, cardholder name and billing address.
We have both a contractual and legitimate reason for collecting and using your data.
Contractually, we require your information so that we may fulfil your request for information related to travel. This may be to provide you with a quote or a travel plan. We then use your personal information to make the travel arrangements whether it is a flight, a hotel or some other related travel activity.
Some information we may collect requires your consent e.g. a health issue which may impact your ability to travel and which we need to share with suppliers.
There is a legitimate interest in us wanting to keep in contact with you so that we may provide you details of our latest offers and about changes to our product and services. We may use your personal information to send you targeted marketing promotions that may be of interest to you. This may be through email, text messages and data messages. If you do not wish to receive such information, then you may request us in writing to stop doing so.
The information you provide is essential for us to respond to your enquiry. Without this information, we will not be able provide you with the information you require and need for your travel journey.
The information you provide is used by us and our suppliers to respond to your enquiry and to fulfil your travel plans. We may need to share the information with a number of suppliers, depending on your requirements and these may include airlines, hotels, tour operators, transfer providers and activity organisers.
We may also need to share your information with third parties who provide services on our behalf, including credit card processing organisations. Further, we and our partners may be required to provide your information to relevant public authorities such as the police, customs and immigration as per applicable law.
Super Destinations Ltd may have to share your personal information to our overseas affiliates in order for us to complete your travel booking. We will ensure that any such international transfers are through appropriate or suitable safeguards.
7. How do we keep your data safe?
For our website, we have a acquired an SSL encryption certificate to create a secure link between our website and your browser protecting your information from hackers. Further, our Website is hosted on highly secure UK data servers with dedicated firewall protection.
As required by the UK Data Protection Act 1998, we follow strict security procedures in the storage and disclosure of information that you have given us.
We only use GDPR compliant third-party service processors for helping us to manage tasks (such as sending you mailings). We disclose only the personal information that is necessary to deliver the service and we have a contract in place that requires them to keep your information secure and not to use it for their own direct marketing purposes.
We have taken all reasonable steps and have in place appropriate security measures to protect your information. We use security measures such as password protected access to our in-house computer systems.
We may also record your IP address which helps us to record non-personal data such as your geographic location, the browser used and where our visitors may have navigated from.
Super Destinations Ltd
Sir Robert Peel House
344-348 High Road,
Essex. IG1 1QP